Returns & Refunds Policy

Last updated: August 16, 2025

We produce most items to order and aim for fast, accurate fulfillment. Because of this, returns are limited to cases where an item arrives damaged, defective, or misprinted, or where we shipped the wrong item. Sizing/fit issues, color/appearance differences, or change-of-mind are not eligible for return or refund.

This policy does not replace any non-waivable rights you may have under applicable law.

1) Eligibility (what’s covered)

We’ll repair, replace, or refund (at our discretion) when:

• Damaged in transit (arrives broken or materially damaged).

• Manufacturing defect or misprint (print error, stitching defect, or similar quality failure).

• Wrong item sent (different product, size, or design than ordered).

What’s not covered

• Sizing/fit preferences or buyer’s remorse. Size charts are provided; please measure carefully before ordering.

• Minor variations in color or placement typical of print-on-demand or screen viewing differences.

• Normal wear and tear, improper care, or accidental damage after delivery.

• Final sale/clearance, custom, or personalized items (unless defective on arrival).

• Packages marked “delivered” by the carrier (including theft after delivery).

• Refused deliveries / unclaimed packages or incorrect/insufficient addresses provided by the customer.

• International duties/taxes (non-refundable). Shipping fees are non-refundable except where required by law.

2) Time window to report a problem

To be eligible, you must email sales@usa-1.shop within 7 calendar days of delivery (based on the carrier’s scan).

3) What we need to process your claim

Email sales@usa-1.shop with:

• Order number and the email used at checkout

• A brief description of the issue

• Clear photos of the item and packaging (include the defect/misprint up close and the whole item)

• For transit damage: include photos of the shipping label and box

Please do not return any item until we issue written authorization (RMA). Returns without authorization will be refused.

4) Our remedy (how we make it right)

Once we verify the issue, we’ll choose one of the following, at our discretion:

• Replacement of the affected item (same product/size/design); or

• Store credit equal to the item price; or

• Refund to the original payment method.

We may ask you to return the defective item or, if practical, to dispose/donate it locally. For approved defects or our shipping errors, we cover replacement shipping. If the carrier or our investigation shows the item was delivered correctly and undamaged, the claim may be denied.

5) Exchanges

We do not offer exchanges for size or preference. If you need a different size, please place a new order.

6) Cancellations & changes

Orders are sent to production quickly. Cancellations or changes are not guaranteed once an order is placed. If you contact us right away at sales@usa-1.shop, we’ll try to help if production hasn’t started.

7) Address issues & undeliverable packages

• If an order returns to us due to incorrect address, refusal, or failure to pick up, we can reship once the reship fee + new postage are paid.

• If we made the addressing error, we’ll reship at our expense.

8) Lost shipments

If a package is lost in transit (no final delivery scan), we’ll open a trace with the carrier. If the carrier confirms loss, we’ll replace or refund the item. Packages showing “Delivered” are considered delivered for policy purposes.

9) How to start a claim (step-by-step)

1. Email sales@usa-1.shop within 7 days of delivery.

2. Include your order number, description, and required photos.

3. Wait for written authorization with RMA instructions (if a return is needed).

4. After verification, we’ll issue a replacement, store credit, or refund.

10) Jurisdiction-specific rights

Where local law grants additional mandatory rights (e.g., EU/UK right of withdrawal for certain consumers), we honor those rights. This policy aims to be consistent with applicable law and does not limit non-waivable consumer rights.